La Meli Villas – Boutique hotel offering a digital holiday experience

Located in the beautiful Bali village of Ubud is La Meli Villas who offer their first time in returning guests more than just room and board. La Meli Villas prides itself on offering a unique Bali experience by providing not only the room in comfort that one would expect from a boutique hotel but also the smooth running an operation of a considerably larger hotel and as such has focused on implementing digital technology into its business operations since its inception.

HR Transformation with LogixOne HR

When running a hotel it is imperative that guests see nothing but smiling happy faces from the staff that provide the range of guest services that are boutique hotel such as La Meli Villas provides.

The management of this and the employees that provide the myriad of services required to run a hotel is a different story. Management need to ensure that staff are not only completing their tasks but that they are being managed to be at their best on a regular basis.

Hotel such as the Meli Villas are not a tarot day operations, they run 24/7 and as such it is imperative that things such as she scheduling a properly managed based on hotel occupancy and that hotel staff are aware of their work requirements and are notified instantaneously if there are any modifications.

La Meli Villas implemented LogixOne HR to streamline their employee management and to ensure their employees are able to not only meet the high level of customer satisfaction required but are also gaining continuous performance improvement and job satisfaction.

La Meli Villas Specific Requirements

01.Employee shift scheduling

Running a boutique hotel such as La Meli Villas is a 24 x 7 operation but of course staff typically are only able to work a maximum of eight hour shifts and as such staff need to be scheduled to work at various times and days.

La Meli Villas often faced challenges with scheduling employees and traditionally used white boards but of course whiteboards are not connected to employee diaries, annual leave or sick leave.

By implementing LogixOne HR La Meli Villas are able now to create a wide range of different shifts and associate these two the relevant employees.

Employees are notified of their shifts via the employee access app and as any leave is directly linked to the shift scheduling system management is quickly able to see who can and cannot be allocated shifts based on approved leave.

02.Time and attendance tracking

Time and attendance tracking traditionally done by Excel spreadsheets being that hotel staff were required to complete timesheets on a weekly basis. These timesheets were often completed incorrectly or not completed at all meaning that staff are often overpaid.

By implementing LogixOne HR and having each employee track their attendance by clicking the start stop shift buttons within the LogixOne employee access app, their time is now tracked in real-time and management can easily report on the amount of hours worked by each employee simplifying the process of creating pay runs.

03.Employee mapping

Creating and maintaining employee contracts for La Meli Villas has always been a challenge.. Tracking and recording contract information such as the start date, contract type, pay rates etc. were traditionally done using programs such as Microsoft Excel and other platforms. Additionally, ensuring every employee is properly under contract meeting the company’s latest employee terms and conditions has also been a challenge and made reporting even more of a challenge.

Within LogixOne HR, each employee is assigned an individual contract that contains all of the necessary employee data. Contract templates are built in the platform so that the ability to create and renew employee contracts can be done at the click of a button. What’s more, advanced automation enables HR management to receive free warning on any contracts that are about to end enabling them ample opportunity to either renew or terminate the contract.

04.Employee Contracts

Creating and maintaining employee contracts for La Meli Villas has always been a challenge.. Tracking and recording contract information such as the start date, contract type, pay rates etc. were traditionally done using programs such as Microsoft Excel and other platforms. Additionally, ensuring every employee is properly under contract meeting the company’s latest employee terms and conditions has also been a challenge and made reporting even more of a challenge.

Within LogixOne HR, each employee is assigned an individual contract that contains all of the necessary employee data. Contract templates are built in the platform so that the ability to create and renew employee contracts can be done at the click of a button. What’s more, advanced automation enables HR management to receive free warning on any contracts that are about to end enabling them ample opportunity to either renew or terminate the contract.

05.Leave Management

In the hotel business, employees depending on their contract and tenure often have different access to leave entitlements and any leave taken needs to be not only approved and tracked but also deducted from each employee’s outstandingly balance. Again. this has been predominantly managed and executed on Microsoft Excel.

La Meli Villas – LogixOne HR leave system enables Management to associate individual employees to different profiles and allows employees to request leave based on their allowances via the employee access Portal.

Any leave requests can be approved by management and once approved, the employee is notified, the leave calendar is updated and the leave is deducted from the employee sleep balance automatically. In addition, the employee is marked by the appropriate profile within the scheduling system ensuring that individual cannot be scheduled on the corresponding leave days.

06.Job Vacancies

The hotel industry is known for what can only be termed “transient” staff means that hotels such as La Meli Villas are essentially always recruiting. The challenges arising from the constant recruitment processes are plenty and a unified and streamlined system to keep up with it without any waste of energy or resources is crucial.

By leveraging the vacancies module with inside LogixOne HR, La Meli Villas can create job openings to fill various roles as their bandwidth within the state grows, specifically when adding more Cleaners, kitchen staff and their services staff. Vacancies are then published directly into the La Meli Villas careers page so that prospective candidates can efficiently apply and be tracked using LogixOne HR.

07.Performance Reviews

The performance of a hotel staff can be directly linked to guest satisfaction and more importantly hotel reviews. The constant high review across the multiple different review platforms is critical to a hotel such as La Meli Villas. Negative reviews can have a significant impact.

Managing the performance of Hotel staff needs to happen on a consistent basis to ensure that staff are continually improving and that any negative feedback is communicated to the staff member inefficient and tracked manner. By doing so staff can improve on any deficiencies but also poor performing staff can be exited from the business with ease.

LogixOne HR system provides dynamic performance review features to La Meli Villas where they can allot various objectives or milestones for their employees to strive for and reward them accordingly. Additionally, top managers and employees can engage in constructive conversation in the commentary box about performance progress or any issues faced during the tasks. Employees track their performance reviews on the LogixOne HR App which encourages and motivates them to maintain optimal performance levels through all their monotonous tasks. This has proven to be a useful way to integrate remote workers into the organization fully and make them feel like they are part of the entity.

08.Incident Management

The performance of a hotel staff can be directly linked to guest satisfaction and more importantly hotel reviews. The constant high review across the multiple different review platforms is critical to a hotel such as La Meli Villas. Negative reviews can have a significant impact.

Managing the performance of Hotel staff needs to happen on a consistent basis to ensure that staff are continually improving and that any negative feedback is communicated to the staff member inefficient and tracked manner. By doing so staff can improve on any deficiencies but also poor performing staff can be exited from the business with ease.

LogixOne HR system provides dynamic performance review features to La Meli Villas where they can allot various objectives or milestones for their employees to strive for and reward them accordingly. Additionally, top managers and employees can engage in constructive conversation in the commentary box about performance progress or any issues faced during the tasks. Employees track their performance reviews on the LogixOne HR App which encourages and motivates them to maintain optimal performance levels through all their monotonous tasks. This has proven to be a useful way to integrate remote workers into the organization fully and make them feel like they are part of the entity.

09.Payroll Calculation

La Meli Villas employees workers of both casual and part-time arrangements And as such requires an efficient payroll calculation system that is automated, easy to use and error free. LogixOne HR is the perfect payroll management solution for an organization like La Meli Villas as the LogixOne HR time and attendance calculation module combines both time attendance and leave that then accounting system to calculate the payroll of their employees. With the LogixOne HR Employee Web-portal and App routinely tracking attendance and leaves of their staff and recording it directly into the HR platform, the payroll process for La Meli Villas is just one click of a button.

10.Customization

Each company’s scale, ambition, concepts, brand and technical requirements are unique and LogixOne recognizes that. With such a highly customer interaction driven business La Meli Villas configuration of LogixOne HR requires modifications that cater to that.

LogixOne HR provides immense flexibility in all its features so companies like La Meli Villas can curate their own version of LogixOne HR platform with features, designs and tools that they need for their HR practices. This includes complete customization of all HR features listed above and tailor-made applications. LogixOne HR’s flexibility gives our clients like La Meli Villas the feeling of owning the platform versus just using a third party software for their HR management. We integrate them into our platform the same way they aim to integrate their workers into the organization.

What’s more, La Meli Villas also utilise both the CRM and ERP functionality that exist with inside LogixOne meaning that all of their business processes – HR, CRM and ERP exist in the one single platform.

What a Day Looks Like For La Meli Villas Employees using LogixOne HR.

A day in the life of La Meli Villas employees starts with them checking their shifts for the day on the Employee Web Portal or Employee App and additional details such as truck allotment, location, task requirements and more. Once at work, they begin their day by clicking ‘START’ within the Employee Access App thereby tracking not only their time but also their physical location. As and when they complete the cleaning, employees can notify the managers and record the task completion by generating invoices.

La Meli Villas managers can perform their duties of monitoring the performance of the staff, solving any workplace incidents and managing the team using LogixOne HR’s performance review, incident management and employee management modules respectively. They are also able to review future shifts and employee allocations to these shifts.

Additionally, if there is a requirement for new staff, then LogixOne HR’s talent acquisition module comes in handy. The HR team can post vacancies to the La Meli Villas careers page and seamlessly receive job applications from interested candidates and process them through La Meli Villas own onboarding processes.

Essentially, the workforce of La Meli Villas now function seamlessly with all remote workers well-engaged in the operations and senior level managers and authorities have full access and control with the help of LogixOne HR. With the power of LogixOne HR’s complete digital transformation, La Meli Villas has wind beneath its wings to tap into newer territories.

High level outcomes for La Meli Villas.

  1. Far more efficient employee scheduling ensuring employees are aware they need to be.
  2. Improved payroll and wage calculation given employee attendance is tracked automatically from the employee access app.
  3. Simplification of contract renewals for both full-time and part-time employees.
  4. Site maintenance, Risk mitigation and OHS improvement leveraging LogixOne HR incident management tool.
  5. Improved employee performance and job completion rates by maintaining regular performance reviews.
  6. Tighter integration into the other business processes and tools that help run La Meli Villas.